Supervisory Skills Certificate Program Online
The ASPIN Supervisory Skills Certificate Program
covers critical skills supervisors need to perform such as
leadership, delegation, problem analysis, conflict, communication,
team building, effective supervision, and time management. The ASPIN
Supervisory Skills Certificate is awarded upon completion of all
content modules in all three sessions
Module
One Leadership- Delegation- Performance Evaluation
Module Two Communication and Team Building
Module Three - Conflict Management
Module One
Leadership
Learning Objectives:
• Learn the qualities and characteristics of an effective leader;
• Examine the differences between leading and managing;
• Explore the 8 Universal Laws of Leadership;
• Learn the importance of balancing directiveness and supportiveness with readiness;
• Identify situations in which each of the 4 leadership styles is appropriate.
• Develop a personal leadership action plan.
Delegation
Learning Objectives:
• Examine what you currently delegate
• Explore why supervisors often don’t delegate
• Examine why employees often resist delegation
• Examine importance of the balance among responsibility, authority, and accountability
• Learn a process for effective delegation
• Practice delegating a task
Analyzing Performance Problems
Learning Objectives:
• Learn how to use the
• Performance Analysis Flow Chart.
• Be able to utilize the three step process to defining a performance problem.
• Practice setting clear job performance expectations and measurable results.
Module Two
Communication for Supervisors
Learning Objectives:
• Improve listening habits.
• Learn to interpret the meaning of messages.
• Learn about communications models.
• Learn how to provide clear instructions.
• Be able to assess team communication and effectiveness.
Team Building
Learning Objectives:
• Identify the components needed to make a team work well.
• Understand the importance of building a diverse team.
• Learn how to create team culture.
• Determine how to maintain team culture.
Module Three
Managing Employee to Employee Conflict
• Learning Objectives:
• Identify three types of conflict.
• Discuss Generational Conflict
• Name at least one cost and one benefit of conflict.
• Identify your resolution style.
• Be able to explain the role of the intervener.
• Identify at least two tools for conflict resolution.
• Give one example of meditation
• Be able to name the three types of workplace violence.
• Articulate the basics of coaching and mentoring by the end of the training.
Cost
$ 75 per Session for ASPIN members; $125
for Affiliates & Panel Providers; $150 for non-ASPIN members.
You will have 30 days to complete
each module
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Upon receipt of payment, students will be
assigned a username and password to log into the elearning server.
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Students will be able to access the web content 24-7.
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Students will be sent a copy of the student manual in PDF format via
their registration email
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Students will be given
30 days to complete each full module.
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The estimated completion time is
4 hours per full module.
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4 CEU’s will be awarded per full module
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Upon completion of
3 full
modules, student will be awarded the series certificate of completion
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